What shipping services do we provide?
At this time Boveda offers US Postal Service shipping to both Domestic and International destinations. If your order is shipping to the United States you have these options:
•USPS Priority Mail
•USPS Priority Mail Express*
If your order is shipping outside of the United States you have these options:
•USPS Priority Mail International
•USPS Priority Mail Express International*
*Express Mail does not imply “overnight”, or “next-day”, it simply means we ship your order via the fastest service that the US Postal Service offers. If you place your order right before a day (or weekend) the shipping warehouse is not open and you select Express Mail, your order will ship via Express service on the next day the warehouse is open.
All orders will be provided with a tracking number regardless of the shipping service you select.
How is shipping charged?
We quote you shipping rates based on the weight of your order and the shipping address. You will have a chance to review the shipping charges and select a shipping service before placing your order. If you do not enter a correct shipping address we reserve the right to adjust your shipping, but we will contact you to advise in such a situation.
Boveda does not add any handling charges to your order, we charge you exactly what it costs us to buy the postage to anywhere in the world.
Boveda does not pre-pay for customs for international order shipments, it is the responsibility of the purchaser to cover these costs where applicable.
When do orders ship?
At minimum, all open orders ship once per day at 8am Central time Monday through Friday. So for example if you place an order at 10am on Monday, it will go out the following morning. If you place your order at 11am on Saturday, it will go out on Monday morning. The shipping warehouse is not open on days the post office is not open.
When do Autoship orders ship?
Placing Autoship orders occurs at 5am every day. So if it’s a weekday they ship the same day. You receive an e-mail reminder about your Autoship order 3 days before placement. The autoship reminder e-mail is an opportunity to adjust the order before placement.
How can I track my order?
When we pack up your order and print out the postage label, you will receive an e-mail with your tracking number. It may take another day for the tracking information to be visible on the USPS tracking website as the package is processing into their systems. Once the package is available in the USPS system you can check its progress all the way to delivery confirmation. In some cases, international shipments do not receive tracking updates once they leave the U.S.
Do you ship internationally?
Yes we ship to most countries except the following areas due to a high number of lost packages:
Shipping fees do not include any customs or duties fees. If your country charges import duties, it is your responsibility to pay them.
You must enter your address in English characters in order to get a correct postage quote.
How long should it take to get my order?
Transit times vary, but the map provided by the USPS below should be the worst-case scenario length of time it would take to get your package. You can click on the map to enlarge. The best way to track progress of your individual order is by using your tracking number.
For International orders, we typically see times from 10 days to 2 weeks depending on which country the package is delivered to. Oftentimes the packages take a week just to clear customs in Europe. Delivery times to Italy, Greece and the Middle East are especially slow (up to 3 weeks).